FREQUENTLY ASKED QUESTIONS
** Please read Shipping & Delivery for more information. Shipping Fee is NOT INCLUDED for International Customers. Free Shipping is applicable for Singapore Customers. Flat Rate for Malaysia Customers.
Please refer to Ordering for more information.
Starting from 1 May 2021, there will be a charge of 5% Transaction Fees for all Refund/ Return Items which meets our Return/ Refund Requirements. This is in line with our Payment Processing Partner’s Policy.
Exceptions below will incurred NO Transaction Fee Charge.
1) Order is Out of Stock.
2) Order is Cancelled by the Studios/ GK Figure.
3) Customer requests for Pre-Order Cancellation/ Refund, Balance will be refunded without getting charged. Deposit is NON-REFUNDABLE.
Yes, we do ship all of our products internationally.
pvcfigures.com take extreme care in packaging and item handling to minimize the risk of damaging the item. Unfortunate event might still happen even with safety measure in place. Almost all of our figures are made with resin which is fragile and brittle in nature. Hence, there is a risk of damaging the parts and customer is accept and adhere to this risk while GK Figure will be responsible for the damage. Some parts might be damaged during transit or during shipping. Customer is advised to contact us with pictures as prove within 24 hours for us to escalate the issue. The studio/ manufacturer may provide some assistance for some cases. Please note that customer will be responsible for all the shipping fee. The last resort will be filing a complaint with the shipping company.
Yes, all the products are genuinely produced by the respective Manufacturers/ Studios stated in the Product page.